Privacy Policy

Last updated: March 4, 2026

This Privacy Policy explains how Rx Billing Solutions (“we”, “our”, or “us”) collects, uses, discloses, and protects information when we provide pharmacy billing and related revenue cycle management services, and when you use our website rxbillingsolutions.com.

1. Who We Are

Rx Billing Solutions is an offshore billing and revenue cycle management partner supporting pharmacies, clinics, and healthcare providers in the United States. We work with sensitive health and financial information on behalf of our clients and are committed to complying with applicable privacy and data protection laws, including HIPAA when we handle Protected Health Information (PHI) as a business associate.

2. Information We Collect

We may collect the following categories of information:

• Client and business contact data such as names, job titles, business email addresses, phone numbers, and other details shared when you contact us or engage our services.
• Billing and operational data provided by clients, including claim details, payer information, service codes, and related financial information required to perform billing and RCM services.
• Protected Health Information (PHI) that we process on behalf of our covered-entity and business‑associate clients as part of billing and RCM activities.
• Website usage data such as IP address, browser type, pages visited, and timestamps, collected through standard logs and analytics tools.
• Communications including emails, contact form submissions, and other interactions with our team.

3. How We Use Information

We use information for purposes including:

• Providing pharmacy billing services.
• Managing claim submission, payment posting, denials, appeals, and AR follow‑up.
• Responding to inquiries, demos, and support requests.
• Meeting contractual, legal, and regulatory obligations, including HIPAA requirements for PHI handled on behalf of clients.
• Monitoring, maintaining, and improving our website and services.
• Protecting the security and integrity of our systems and preventing fraud or misuse.

4. Legal Basis and Role Under HIPAA

When we process PHI on behalf of US healthcare providers and pharmacies, we act as a HIPAA business associate and process information only as permitted in our Business Associate Agreements (BAAs) and client contracts. For other personal data, we process information based on legitimate business interests, performance of a contract, legal obligations, or your consent where required.

5. How We Share Information

We do not sell personal information. We may share information in the following limited circumstances:

• With authorized client personnel and partners involved in billing and RCM workflows.
• With service providers who support our operations (e.g., secure hosting, communication tools, analytics) under appropriate confidentiality and security commitments.
• When required to comply with law, regulation, court orders, or lawful requests from government, regulators, or law‑enforcement authorities.
• In connection with a business transaction such as a merger, acquisition, or asset transfer, subject to appropriate protections.

6. Data Security

We use administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. These measures may include secure access controls, VPNs, encryption in transit where appropriate, role‑based permissions, activity logging, and staff training. No system can be guaranteed 100% secure, but we continually work to maintain and improve our controls.

7. Data Retention

We retain information for as long as needed to provide services, meet legal or contractual requirements, resolve disputes, and enforce our agreements. Retention periods may be defined in client contracts, BAAs, or applicable regulations.

8. International Transfers

Our delivery center is located in India, and we may process information there and in other locations where we or our service providers operate. When we handle PHI or other regulated data for US clients, we do so under contractual protections and in alignment with HIPAA and other applicable requirements.

9. Your Choices and Rights

If you are a client or website visitor, you may contact us to update your contact details, marketing preferences, or to request access, correction, or deletion of certain information we hold, subject to legal and contractual limitations. If you are a patient of one of our clients, please contact your provider directly to exercise rights over your medical and billing records; we process PHI only on their instructions.

10. Third‑Party Websites and Tools

Our website may link to third‑party sites or use embedded tools (such as maps, chat, or analytics). These third parties have their own privacy practices, and we are not responsible for their content or policies. We encourage you to review the privacy notices of any third‑party services you use.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational needs. When we make material changes, we will update the “Last updated” date at the top of this page and may provide additional notice where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or how we handle information, please contact us:

Rx Billing Solutions
Ahmedabad, Gujarat, India
info@rxbillingsolutions.com